1. Introduction

At ipekbulgur.com, we attach great importance to the privacy of our users. We are committed to processing, storing, and protecting your personal data in accordance with the relevant legislation, primarily the Law on Protection of Personal Data (KVKK) No. 6698 of the Republic of Turkey.

This Privacy Policy explains what type of information we collect, how we use and protect this information when you visit the ipekbulgur.com website, purchase our products, or use our services.

2. Personal Data We Collect

Depending on the transactions you carry out on our website, we may collect the following personal data:

  • Identity and Contact Information: Your name, surname, email address, phone number, and delivery/billing address (especially during order placement or membership creation).
  • Financial Information: Credit card information and bank account details used to process your payments (This information is processed by secure payment systems and is generally not stored on our servers).
  • Transaction Security Information: Website usage information such as IP address, browser type, dates and times of visits, and pages viewed (via log records and cookies).
  • Marketing Information: Newsletter subscription preferences, and information you provide through surveys and forms.

3. Method and Legal Basis for Collecting Personal Data

Your personal data is collected through ipekbulgur.com via the following methods:

  • Directly from You: By filling out the order form, creating a membership account, subscribing to the email newsletter, or submitting a contact form.
  • Through Automated Methods: During your website visit, using cookies and similar tracking technologies.

Your data is primarily processed based on the legal grounds of establishing and performing a contract (completion of orders), fulfilling legal obligations (issuing invoices), and your explicit consent (e-newsletter subscription).

4. Purposes of Using Personal Data

The personal data we collect will be used for the following purposes:

  • Processing and Delivering Your Orders: To deliver the products you purchased, complete payment transactions, and contact you regarding your order.
  • Providing Customer Service: To respond to your questions, requests, and complaints.
  • Account Management: To manage your membership account and save your preferences.
  • Fulfilling Legal Obligations: To fulfill our tax and other legal obligations.
  • Marketing and Communication: With your explicit consent, to send you e-newsletters containing information about products, campaigns, and discounts.
  • Website Improvement: To analyze the performance of our website, improve user experience, and resolve technical issues.

5. Sharing of Personal Data

Your personal data may be shared with the following third parties only when necessary and within legal limits:

  • Shipping and Logistics Companies: Name, surname, address, and telephone information to ensure your order reaches you.
  • Payment Institutions: Financial data for the secure execution of payment transactions.
  • Authorized Public Institutions and Organizations: If there is a legal obligation or request.
  • Service Providers: Service providers we work with (e.g., hosting, analytics) for the operation, analysis, and development of our website.

6. Cookies

ipekbulgur.com uses cookies to improve your website experience. Cookies are small text files placed on your device via your browser by the website server. For more detailed information on the use of cookies, please review our Cookie Policy at Cookie Policy.

7. Data Security

Technical and administrative measures are taken to protect your personal data against unauthorized access, loss, misuse, or alteration. These measures include the use of SSL certificates, secure server hosting, and restricted access policies.

8. Your Rights Under KVKK

In accordance with Article 11 of the KVKK, by applying to ipekbulgur.com, you have the following rights regarding your personal data:

  • To learn whether your personal data is processed,
  • To request information if your personal data has been processed,
  • To learn the purpose of processing your personal data and whether it is used appropriately for its purpose,
  • To know the third parties to whom your personal data is transferred,
  • To request correction in case personal data is incomplete or incorrectly processed,
  • To request the erasure or destruction of personal data under legal conditions,
  • To request that these actions be notified to third parties to whom the personal data has been transferred.

Please use the contact information below to exercise these rights.

9. Contact Information and Policy Changes

For questions, comments regarding this Privacy Policy, or requests to exercise your rights under the KVKK, you can reach us through the following channels: